Terms of Service

Last updated: April 10, 2026

Welcome to Lingkari. By accessing or using our platform and services, you agree to be bound by the following Terms of Service ("Terms"). Please read carefully before using our services. If you do not agree with any part of these Terms, you must not access or use the platform.

These Terms constitute a legally binding agreement between you and Lingkari. If you are using the platform on behalf of a business or organization, you represent and warrant that you have the authority to bind that entity to these Terms.

1. Definitions and Key Terms

In these Terms, the following words have specific meanings:

• "Platform" — the Lingkari website, application, APIs, and all related tools and services.
• "Service" — the omnichannel CRM functionality provided through the Platform, including messaging, sales pipeline management, campaign tools, and analytics.
• "User", "you", or "your" — any individual or entity that accesses or uses the Platform.
• "We", "us", or "Lingkari" — the company operating the Platform.
• "Account" — your registered profile on the Platform, created through waitlist sign-up or direct registration.
• "User Content" — any data, messages, files, contacts, or other content you upload, create, or transmit through the Platform.
• "Third-Party Services" — external platforms integrated with Lingkari, such as WhatsApp Business API, Meta (Instagram, Messenger), and other connected services.
• "Subscription" — a paid plan that grants access to specific Platform features and usage tiers.

2. Service Description

Lingkari is an AI-powered omnichannel CRM platform that enables businesses to manage customer conversations across multiple communication channels (such as WhatsApp, Instagram, and Messenger), sales pipelines, marketing campaigns, and conversion tracking from one unified dashboard.

Lingkari is currently in a pre-launch waitlist phase. Features, functionality, and availability are subject to change as we develop the platform. We do not guarantee that all described features will be available at launch or thereafter.

3. Eligibility

To use the Platform, you must:

• Be at least 18 years old.
• Have the legal capacity to enter into a binding agreement on your own behalf or on behalf of the business or organization you represent.
• Not be prohibited from using the Service under the laws of the Republic of Indonesia or any other applicable jurisdiction.

By signing up, you represent and warrant that the information you provide is accurate, complete, and current, and that you will update it promptly if any changes occur.

4. Accounts and Waitlist Access

Signing up for the waitlist does not guarantee access to the Platform. We reserve the right to determine the order and criteria for granting access at our sole discretion.

When you create an Account, you agree to:

• Provide accurate and truthful information during registration.
• Maintain the confidentiality of your account credentials (username, password, API keys).
• Notify us immediately at legal@lingkari.com if you suspect unauthorized access to your Account.
• Accept responsibility for all activities conducted through your Account, whether or not authorized by you.

We reserve the right to refuse registration, suspend, or terminate any Account at our discretion if we believe the information provided is inaccurate or the account is being misused.

5. License to Use the Service

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your internal business purposes.

This license does not include the right to:

• Sublicense, resell, or redistribute access to the Platform to any third party.
• Use the Platform for any purpose other than its intended business use.
• Access the Platform through automated means (bots, scrapers, or crawlers) without our written permission.

We reserve the right to revoke this license at any time if you violate these Terms.

6. User Obligations

By using Lingkari, you agree to:

• Use the Platform only for lawful purposes and in compliance with all applicable laws and regulations.
• Comply with the terms and policies of connected Third-Party Services, including WhatsApp Business API policies, Meta Platform Terms, and any other integrated platform requirements.
• Not transmit content that is illegal, deceptive, defamatory, harassing, or harmful to others.
• Not send spam, unsolicited messages, or bulk communications that violate applicable anti-spam laws.
• Be responsible for all activities conducted through your Account.

You must not:

• Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Platform.
• Interfere with, disrupt, or compromise the security or integrity of the Platform or its infrastructure.
• Attempt to gain unauthorized access to other users' accounts, data, or any part of the Platform not intended for you.
• Use the Platform to develop a competing product or service.
• Remove, alter, or obscure any proprietary notices, labels, or marks on the Platform.

7. User Content and Data

a. Ownership

You retain full ownership of all User Content you upload, create, or transmit through the Platform. Lingkari does not claim ownership over your data, customer conversations, contacts, or business information.

b. License to Lingkari

By using the Service, you grant us a limited, non-exclusive, worldwide license to process, store, and transmit your User Content solely for the purpose of providing and improving the Service. This license terminates when you delete your User Content or close your Account.

c. Your Responsibilities

You are solely responsible for:

• The legality, accuracy, and appropriateness of all User Content.
• Obtaining any necessary consents from your customers or contacts before collecting, storing, or processing their data through the Platform.
• Complying with applicable data protection laws (including Indonesia's UU PDP) in your use of the Platform to manage customer data.
• Maintaining your own backups of critical data. While we take measures to protect data, we are not responsible for data loss.

d. Prohibited Content

You must not upload or transmit content that:

• Infringes on the intellectual property rights of any third party.
• Contains viruses, malware, or any harmful code.
• Violates any applicable law, regulation, or third-party rights.
• Is pornographic, excessively violent, or promotes illegal activities.

We reserve the right to remove any User Content that violates these Terms, without prior notice.

8. Third-Party Services

Lingkari integrates with Third-Party Services to provide omnichannel CRM functionality. Your use of these integrations is subject to the terms and policies of each respective third party, including but not limited to:

• WhatsApp Business API — governed by Meta's WhatsApp Business Policy and Commerce Policy.
• Meta (Instagram and Messenger) — governed by Meta's Platform Terms and Developer Policies.
• Other integrations — governed by their respective terms of service.

We are not responsible for the availability, performance, or policies of any Third-Party Services. If a third party suspends or terminates your access to their service, the corresponding functionality within Lingkari may become unavailable.

You are responsible for maintaining your own accounts with Third-Party Services and for ensuring your use complies with their terms.

9. Payment and Billing

Lingkari will offer both free and paid Subscription plans. The following terms apply once paid plans become available:

a. Pricing

• Subscription fees, features, and usage limits for each plan will be published on our pricing page.
• All prices are listed in Indonesian Rupiah (IDR) unless otherwise stated and are exclusive of applicable taxes.
• We reserve the right to change pricing with at least 30 days' advance notice. Price changes will take effect at the start of your next billing cycle.

b. Billing and Payment

• Subscriptions are billed on a recurring basis (monthly or annually) depending on the plan you choose.
• Payment is due at the beginning of each billing cycle. Failure to make timely payment may result in suspension or downgrade of your Account.
• You authorize us to charge the payment method on file for recurring subscription fees.

c. Refunds

• Subscription fees are generally non-refundable, except where required by applicable law.
• If you cancel during a billing cycle, your access continues until the end of the current period. No partial refunds will be issued for unused time.

d. Free Tier

If we offer a free tier, it is provided at our discretion and may be modified, limited, or discontinued at any time without notice.

10. Intellectual Property

a. Our Intellectual Property

All content, interfaces, source code, algorithms, trademarks, logos, designs, and other materials on the Platform ("Lingkari Materials") are the exclusive property of Lingkari or its licensors and are protected by applicable intellectual property laws, including copyright, trademark, and trade secret laws of the Republic of Indonesia and international treaties.

You are not permitted to:

• Copy, reproduce, distribute, or create derivative works of Lingkari Materials.
• Use Lingkari trademarks, logos, or branding without our prior written consent.
• Remove or alter any copyright or proprietary notices from Lingkari Materials.

b. Feedback

If you provide us with suggestions, ideas, or feedback about the Platform ("Feedback"), you grant us a non-exclusive, royalty-free, perpetual, irrevocable license to use, modify, and incorporate that Feedback into the Platform without obligation or compensation to you.

11. Privacy

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By using the Platform, you acknowledge that you have read and understood our Privacy Policy.

As a user who manages customer data through the Platform, you are also responsible for complying with applicable data protection laws in your interactions with your own customers.

12. Disclaimer of Warranties

The Platform and Service are provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory. To the maximum extent permitted by law, we disclaim all warranties, including but not limited to:

• Merchantability — that the Service will meet your commercial expectations.
• Fitness for a particular purpose — that the Service is suitable for your specific business needs.
• Non-infringement — that the Service does not infringe on any third-party rights.
• Accuracy — that AI-generated outputs, analytics, or suggestions are accurate, complete, or reliable.
• Availability — that the Service will be uninterrupted, error-free, or free of harmful components.

You acknowledge that AI-powered features may produce inaccurate or unexpected results, and you should review all AI-generated content before acting on it.

13. Limitation of Liability

To the maximum extent permitted by law, Lingkari, its officers, directors, employees, agents, and affiliates shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, revenue, data, business opportunities, or goodwill.
• Cost of substitute services.
• Damages arising from unauthorized access to or alteration of your data or transmissions.
• Damages resulting from the conduct of any third party on the Platform.

Our total aggregate liability to you for all claims arising from or related to these Terms or the Service shall not exceed the greater of: (a) the total amount you have paid us in the 12 months preceding the claim, or (b) IDR 1,000,000 (one million Rupiah).

These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

14. Indemnification

You agree to indemnify, defend, and hold harmless Lingkari and its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your use of the Platform or Service.
• Your violation of these Terms or any applicable law.
• Your User Content, including any claims that it infringes on third-party rights.
• Your interactions with your own customers through the Platform.
• Your failure to comply with applicable data protection laws when processing customer data.

15. Termination

a. Termination by You

You may terminate your Account at any time by contacting us at legal@lingkari.com. If you have an active paid Subscription, cancellation will take effect at the end of your current billing cycle.

b. Termination by Lingkari

We may suspend or terminate your Account, with or without notice, if:

• You have violated these Terms or any applicable law.
• Your use of the Platform poses a risk to other users, third parties, or our infrastructure.
• Your Account has been inactive for an extended period.
• We are required to do so by law or a regulatory authority.
• We discontinue the Service or any material part of it.

c. Effects of Termination

Upon termination:

• Your right to access the Platform ceases immediately.
• We may delete your Account data after a reasonable retention period (see our Privacy Policy for details).
• Provisions that by their nature should survive termination (including intellectual property, limitation of liability, indemnification, and dispute resolution) will remain in effect.
• Any outstanding payment obligations remain due.

16. Changes to Service and Terms

a. Changes to the Service

We reserve the right to modify, update, suspend, or discontinue the Service or any feature at any time. We will make reasonable efforts to notify you of significant changes, but are not obligated to maintain any specific feature or functionality.

b. Changes to These Terms

We may update these Terms from time to time. When we make material changes:

• We will update the "Last updated" date at the top of this page.
• We will notify you via email or a prominent notice on the Platform at least 14 days before the changes take effect.
• Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.
• If you do not agree with the changes, you must stop using the Service and terminate your Account before the effective date.

17. Governing Law and Dispute Resolution

a. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to its conflict-of-law provisions.

b. Informal Resolution

Before initiating any formal proceedings, you agree to first attempt to resolve any dispute through good-faith negotiation by contacting us at legal@lingkari.com. Both parties will make reasonable efforts to resolve the dispute within 30 days.

c. Formal Dispute Resolution

If a dispute cannot be resolved informally within 30 days, either party may pursue resolution through mediation or, if mediation is unsuccessful, through the competent courts of the Republic of Indonesia. The language of all proceedings shall be Bahasa Indonesia or English, as agreed upon by both parties.

18. General Provisions

a. Entire Agreement

These Terms, together with our Privacy Policy and any supplementary agreements or policies referenced herein, constitute the entire agreement between you and Lingkari and supersede all prior agreements, understandings, or representations.

b. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

c. Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative of Lingkari.

d. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction, including in connection with a merger, acquisition, or sale of assets.

e. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, internet or telecommunications failures, cyberattacks, or disruptions to third-party services.

f. No Third-Party Beneficiaries

These Terms are between you and Lingkari. No third party has any right to enforce any provision of these Terms.

19. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

Email: legal@lingkari.com
Subject line: Terms of Service Inquiry

We aim to respond to all inquiries within 14 business days.